Privacy Policy


Privacy & Security

Our websites, ovohome.com and arbolhouse.com are operated by OVO home Limited.
Company Registration: 7433643

Your privacy is important to us and we will endeavour to handle your personal information in the most secure way.

OVO home Limited collects your personal information when:

  • You complete an order
  • You enter you details and confirm order but do not complete payment
  • You register a customer account with us
  • You use our contact/enquiry from on our website
  • You email us with an enquiry
  • You fill in our returns form on our website
  • You contact us through any other method, such as social media sites

OVO home Limited requires the following personal information to complete an order:

  • Full name
  • Billing address
  • Delivery address
  • Email address
  • Contact telephone number
  • Card payment details (name, number, expiry date, security CSV number, billing address) or Paypal account details

OVO home Limited uses Paypal and Shopify Payments gateways.

We will use the above information to:

  • Complete your order
  • Contact you if you have not completed your order, only for the purpose of assisting with completing an order
  • Comply with legal obligations, such as fraud
  • Occasional send you promotional emails and/or newsletters only about products that we sell. If you do not want to receive these emails from us please email info@ovohome.com or click on unsubscribe at the bottom of the promotional email.

We will only share your information with parties that are necessary for the completion of your order. As well as ourselves, OVO home Limited, this will include delivery couriers and payment gateway services.

You have the rights to:

  • Find out what information we hold about you
  • Know how we handle your information
  • Make changes to the information we hold
  • Request us to stop all promotional marketing

In addition to the information which you provide to us, additional information and data may be automatically collected through the use of cookies. Cookies are small text files the site can use to recognise repeat users and allow us to observe behaviour and compile aggregate data in order to improve the site for you. In order to improve customer experience on our website we may monitor customer traffic patterns, site usage and gather these cookies for research purposes. Such aggregated statistic will never include any information identifying our customers.

OVO home will never sell or distribute your personal information.

If you have any enquiries regarding our policy or your personal details please email us at info@ovohome.com.