- Delivery Terms and Conditions
2. Delivery Charges
3. International Deliveries
4. Delivery Information
5. Furniture Delivery
6. Parcel Forwarding Delivery Addresses
7. Pallet Delivery
- Delivery Terms and Conditions
All parcels are sent with a signature required on delivery as proof the item has been received by the customer.
All parcels are sent with a VAT invoice inside, showing amount paid. Please contact us if you would prefer there not to be an invoice inside.
- Delivery Charges (excluding furniture items)
UK Mainland - Standard Delivery - 3-5 working days - £4.95, FREE now
UK Mainland* - Express Delivery - 1-2 working days - £7.50
UK Mainland* - Orders over £55 - 3-5 working days - FREE
*excludes Scottish Highlands
UK Offshore (Northern Ireland, Scottish Isles, Channel Islands, Isle of Man) - 3-5 working days - £10.00
The cut off point for orders to be processed on the day of order is 12pm. If the order is placed after 12pm, delivery working days will begin the day after the order is placed. For example, an order placed before 12pm on Monday with Express Shipping selected, will be processed on Monday and delivery will be Tuesday or Wednesday. If the order is placed after 12pm, the order will be processed on Tuesday and delivery will be Wednesday or Thursday. We will always try our best to process orders as quickly as possible.
- International Deliveries
Furniture is excluded and fragile items, including marble, glass and concrete are subject to courier restrictions. If we cannot ship your order will process a refund.
Ireland, France, Netherlands, Spain, Denmark, Belgium, Germany, Italy
5-7 working days - £19.50**
Portugal, Hungary, Poland, Sweden,
5-7 working days* - £30.00**
Norway (We will request your PID number for customs purposes)
5-7 working days* - £60.00**
** International deliveries are priced per parcel, so we may have to charge additional shipping fees. We will contact you after you have placed your order if this is required.
We are happy to quote for countries not listed above, but we do not ship large and/or fragile items, internationally. Please email us for a quote.
- Delivery Information
Arbol House uses DPD Local , Parcel Force and Royal Mail.
Customers will receive shipping notifications via email and text message, when we use DPD Local and Parcel Force. You will have an opportunity to leave special instructions, such as leave with a neighbour, leave in a safe place or change delivery date. If you request your item to be left in a safe place (option with DPD Local only), this is done at you own risk and we hold no responsibility for items being lost, stolen or damaged after the delivery.
Please check your parcel carefully when it arrives and report any damages or missing items within 7 days. If you item/s arrived broken or damaged you will be required to send us a photo of damages to email@example.com. In most cases we will ask you to dispose of the item, but please wait until we confirm this, as we may require the item back.
Please see our Terms and Conditions for information on returning a product if you have changed your mind.
- Furniture Delivery
(UK Mainland only)
Our furniture delivery service is 7-10 days. However, sometimes depending on our couriers schedule there can be delays so please allow up to 2 weeks for delivery. Our furniture delivery service is a one man service and they may require assistance with bulkier/heavier items. We can provide a quote for a 2 man service (estimated charge £100-£150). We use an third party transport company whose standard delivery times are Monday-Friday between 9am-5pm. It is your responsibility to check that the items that you have ordered will fit into your home prior to delivery. Please check that it can pass freely through doors and corridors and have space to turn. In case of cancelletion of your order, any furniture item need to be collected by the same firm who delivered the parcel and the same charge to collect it will apply. In order to arrange this please contact us. Refusal of a delivery unless pre arranged with ourselves will incur the same collection charge.
- Parcel Forwarding Delivery Addresses
If you request delivery to a Parcel Forwarding company, we highly recommend when the item arrives at the forwarding company's address that the item is checked for damage. It is our reponsibility to get the item safely to this address only. If an item is then forwarded and arrives damaged, we will not be held responsible as damage may have occurred in transit after leaving the UK address. Please make sure the parcel forwarding company you use offers compensation.
If you are forwarding to an international address, please be aware that we will only package the item in a suitable way for UK delivery. If you require additional packaging, please check to see if the parcel forarding company you use offer this service.
- Pallet Delivery
For some items, we only ship by pallet. This is for larger and/or fragile items. We may also ship by pallet for bulk orders. Pallet delivery will be stated on the product description if this shipping method is required. Please read the following points to check whether pallet delivery will be suitable for you.
- Pallets will be delivered by a lorry, so will need good access to the property. A smaller vehicle may be requested - please let us know in the comments box when you place the order.
- Ground floor access to the property is required.
- Delivery of pallet will be delivered to the front door/entrance only.
- A Signature is required - the pallet cannot be left unattended or delivered to a neighbour.
- Delivery day (Mon-Fri) can be selected, please let us know in the comments box when you place the order.
- No timeslots are given. If you would like to specify AM/PM delivery, additional charges will apply.
- If no one is available to take delivery, you will be charged a re-delivery fee.
- If there is visible damage, please ask the driver to take note of this, and if you can, take photos before unpacking.
- You, the customer, are responsible for disposing of the pallet.
- Please contact us if you have any questions regarding delivery.